Zascia Hugo
Quality Documented Information
Standard alignment
ISO 9001:2015 · 7.5 Documented information
Document title
Handoff Docs
Controlled handoff documentation for day-to-day ownership after launch.
- Document ID
- ZH-AB-HND-001
- Revision
- Rev 1.0
- Document type
- Guide
- Classification
- Client Deliverable
- Package
- Automation Build
- Issue status
- Controlled Template
Document control (ISO 9001:2015 / 7.5)
Alignment
Document identification, revision control, approval, retention, and distribution practices aligned with ISO 9001:2015 Clause 7.5.
Retention
Engagement term + 36 months (or longer if client retention policy requires)
Review cycle
Template reviewed annually; issued records controlled per engagement
Distribution
Controlled electronic issue to named client stakeholders
Printed copies
Printed copies are uncontrolled unless stamped Controlled Copy
System overview
Explain what the system does and which workflow it replaces.
System purpose
[One-paragraph operating summary]
Replaced process
[Paper / manual path retired]
User guide
Describe how the team completes the process in software.
Operator steps
[Role-based day-to-day path]
Common exceptions
[How to handle returns / rejects]
Admin notes
Document access, configuration, and ownership after delivery.
Access model
[Roles and admin contacts]
Configuration
[Settings the client may adjust]
Support path
State how to raise issues or book Support & Iteration days.
Issue channel
[Contact / request format]
Support package
[Link to Support & Iteration terms]